Looking for a Freshdesk alternative for internal team collaboration?
Freshdesk is a customer support tool. If your team uses it for internal collaboration because you lack other tools, Trilo gives you a purpose-built workspace with AI coworkers, chat, tasks, and video.
TL;DR
Freshdesk is built for customer ticketing, not internal teamwork. Trilo is a team workspace with chat, tasks, docs, video, and AI coworkers. Choose Freshdesk for customer support tickets. Choose Trilo for internal team collaboration with AI.
Why teams leave Freshdesk
Built for customer tickets, not teamwork
Freshdesk's conversations, tasks, and knowledge base are designed for customer support interactions, not internal team collaboration.
No internal team chat
Freshchat is customer-facing. There is no built-in way for your team to have internal real-time conversations without another tool.
No video calls or meetings
Freshdesk has no video or voice calling for team meetings. You still need Zoom or Google Meet for internal discussions.
AI automates tickets, not teamwork
Freshdesk AI routes customer tickets and suggests responses. It does not help with internal meetings, project management, or team conversations.
What you get with Trilo
Built for teams
Internal collaboration, not customer ticketing
AI coworkers
Autonomous agents for internal team productivity
Real-time chat
Team messaging, not customer chat widgets
Video with transcription
Team meetings captured and turned into tasks
Quick comparison
How Trilo helps
A Workspace Built for Your Team
Freshdesk's conversations, tasks, and knowledge base are built for customer interactions. Trilo is built for how your internal team works: chat for real-time collaboration, kanban boards for project management, docs for team knowledge, and AI coworkers that help with all of it.
AI for Internal Productivity
Freshdesk AI automates customer ticket routing and responses. Trilo AI coworkers help your internal team: they transcribe team meetings, create tasks from standup conversations, draft internal docs, and join group discussions as autonomous participants.
Project Management, Not Ticket Management
Freshdesk tracks customer tickets through resolution pipelines. Trilo gives you real project management: kanban boards, time tracking, calendars with booking links, dependencies, and multiple views. Internal projects need different tools than customer support queues.
Ready for a workspace built for your team?
Join teams who separated customer support from internal collaboration.