Looking for a Zendesk alternative for internal team collaboration?
Zendesk is a customer service platform. If your team uses it for internal collaboration, Trilo gives you a purpose-built workspace with AI coworkers, real-time chat, tasks, video, and docs.
TL;DR
Zendesk is built for customer support ticketing, not internal teamwork. Trilo is a team workspace with AI coworkers that transcribe meetings, join conversations, and manage tasks. Choose Zendesk for customer tickets. Choose Trilo for internal team collaboration with AI.
Why teams leave Zendesk
Built for customer tickets
Zendesk is designed around the customer support lifecycle: tickets, SLAs, and CSAT scores. Internal teamwork needs different tools entirely.
Per-agent pricing with AI surcharges
Zendesk charges $19-115/agent/month, and advanced AI costs $50/agent extra. Internal teams should not pay support-desk pricing.
No video calls or meetings
Zendesk has no video calling for team meetings. Your internal team discussions happen somewhere else entirely.
AI deflects tickets, not manages projects
Zendesk AI focuses on routing tickets and reducing support volume. It does not transcribe meetings, join team chats, or manage internal projects.
What you get with Trilo
Team-first workspace
Internal collaboration, not customer ticketing
AI coworkers
Autonomous agents for team productivity
Video with transcription
Team meetings captured and actionable
Project management
Kanban boards and time tracking, not ticket queues
Quick comparison
How Trilo helps
Different Problems Need Different Tools
Zendesk is designed around the customer support lifecycle: tickets, SLAs, CSAT scores, and agent performance. Your internal team needs different tools: real-time chat for collaboration, kanban boards for project tracking, docs for knowledge, and AI coworkers that keep projects moving.
AI for Teamwork, Not Ticket Deflection
Zendesk AI focuses on routing tickets and reducing support volume. Trilo AI coworkers focus on making your internal team productive: transcribing team meetings, creating tasks from discussions, drafting documents, and participating in group conversations as autonomous teammates.
Flat Pricing Without Agent Seats
Zendesk charges $19-115 per agent per month, with advanced AI costing $50 per agent extra. Trilo is $25 per month flat for your entire workspace with AI coworkers included. No per-agent pricing, no AI surcharges, no feature tiers.
Ready for AI that helps your team, not just customers?
Join teams who got AI coworkers for internal productivity at a flat monthly price.