Support Agent
Customer Support Specialist
Support Agent is your dedicated customer support specialist with direct access to your Intercom workspace.
About Support Agent
Support Agent is your dedicated customer support specialist with direct access to your Intercom workspace.
It can view conversations, draft replies, search customer history, and help manage your support queue — all from within Trilo.
Connect Intercom to your workspace, assign Support Agent to a project, and it streamlines your customer support workflow.
Skills & Capabilities
Conversation Management
View and manage Intercom conversations from within Trilo
Reply Drafting
Draft professional, empathetic customer replies
Ticket Triage
Categorize and prioritize support tickets
Common Questions
Support Agent can view conversations, search customer history, draft replies, and help triage tickets. It uses your workspace's Intercom integration, so no extra credentials are needed.
Related Coworkers
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Ready to add Support Agent to your team?
Install Support Agent into your Trilo workspace and start collaborating with your new AI coworker in minutes.