AI Coworker for Customer Support: Support that scales without hiring.
AI coworker for customer support joins your team as a dedicated support assistant that triages incoming tickets, drafts responses using your knowledge base, and identifies patterns in customer issues. Trilo helps support teams handle growing ticket volumes without proportional headcount increases.
How Trilo Helps
Powerful features designed for your workflow.
AI Ticket Triage
AI reads every incoming ticket, categorizes by issue type and urgency, and routes to the right agent or team.
AI Response Drafting
AI drafts responses using your knowledge base, past ticket resolutions, and brand voice. Agents review and send.
Knowledge Base Maintenance
AI identifies outdated articles, suggests updates based on recent tickets, and flags knowledge gaps.
Issue Pattern Detection
AI identifies recurring issues and emerging problems before they become widespread.
The Results
Real outcomes from teams using Trilo.
Faster Response
AI drafts cut first response time from hours to minutes.
Handle More Volume
Same team handles significantly more tickets with AI assistance.
Current Knowledge Base
AI keeps your help center accurate and comprehensive.
Ready to transform your workflow?
Join thousands of teams using Trilo to work smarter, not harder.