AI for Customer Support Teams: Scale support, not headcount.
AI for customer support teams provides triage automation, response drafting, and trend detection that helps your support operation handle growing volume. Trilo gives support teams AI coworkers that make every agent more productive and every customer happier.
How Trilo Helps
Powerful features designed for your workflow.
AI Ticket Triage
AI categorizes, prioritizes, and routes tickets automatically. Urgent issues get immediate attention.
AI Response Drafts
AI drafts responses grounded in your knowledge base and past resolutions. Agents review and personalize.
Issue Trend Detection
AI identifies emerging issues from ticket patterns. Catch product bugs and common confusion early.
Agent Knowledge Assistant
AI provides agents with relevant knowledge base articles and past resolutions in real time.
The Results
Real outcomes from teams using Trilo.
Faster Resolution
AI-drafted responses and instant knowledge access cut resolution times significantly.
Scale Without Hiring
AI assistance lets each agent handle more tickets without burning out.
Early Issue Detection
AI catches emerging issues after 5 tickets, not 50.
Ready to transform your workflow?
Join thousands of teams using Trilo to work smarter, not harder.