Knowledge Base for Customer Support: Answers at the speed of conversation.
A knowledge base for customer support teams only works if agents actually use it. Trilo builds your support knowledge base into the same workspace where your team communicates. AI coworkers surface relevant articles during conversations, suggest answers based on past resolutions, and flag knowledge gaps when agents repeatedly answer questions that are not documented. Your support team resolves issues faster because the answers find them instead of the other way around.
How Trilo Helps
Powerful features designed for your workflow.
AI Answer Surfacing
AI monitors support conversations and automatically surfaces relevant knowledge base articles. Agents see suggested answers without searching.
Knowledge Gap Detection
AI identifies questions that agents answer repeatedly but are not in the knowledge base. It drafts new articles from resolved conversations.
Article Freshness Monitoring
AI flags articles that reference outdated information based on product changes and conversation patterns.
The Results
Real outcomes from teams using Trilo.
Faster Resolution
AI surfaces answers during conversations. Agents resolve issues without manual searching.
Always Current
AI flags outdated articles and drafts new ones from resolved conversations.
Faster Agent Ramp-Up
New agents access institutional knowledge from day one. Less dependency on senior team members.
Ready to transform your workflow?
Join thousands of teams using Trilo to work smarter, not harder.