Work Request Management Software for Organized Teams
Work request management software that centralizes intake, automates triage with AI, and tracks every request from submission to completion. Requesters see status without asking.
Manage Requests From Intake to Done
Central intake, AI triage, and full lifecycle tracking.
Centralized Request Intake
All work requests arrive in one place regardless of how they are submitted: chat messages, forms, or direct task creation. No more scattered requests across email, Slack, and sticky notes.
AI-Assisted Prioritization
AI evaluates incoming requests based on urgency, impact, and requester context. It suggests priority levels and flags duplicates so your team focuses on what matters most.
Full Request Lifecycle Tracking
Follow each request from intake through triage, assignment, execution, and completion. Requesters see status updates without pinging your team for progress checks.
Team Capacity and Queue Management
See how many requests are in your queue and how long they typically take. Plan team capacity based on historical data and set realistic expectations for requesters.
Why Teams Centralize Requests
One queue, automatic triage, planned capacity.
One Place for All Requests
Stop checking five different channels for incoming work. Every request lands in one queue where it gets triaged and tracked.
AI Handles the Triage
AI prioritizes and deduplicates incoming requests so your team starts on the right work immediately.
Capacity You Can Plan Around
Historical data shows how long requests take and how many your team can handle. Set realistic timelines for requesters.
Questions About Request Management
What teams ask about managing work requests.
Through chat messages, custom forms, or direct task creation. All requests funnel into a central intake queue regardless of submission method. Requesters outside the workspace can use shared forms.
AI considers the requester's role, the request content, related deadlines, and historical patterns. It suggests a priority level that your team can accept or override. Duplicates and similar requests are flagged automatically.
Yes. Requesters see real-time status updates without needing to ask your team. Automated notifications go out when a request is picked up, when it progresses, and when it is completed.
Queue metrics show the number of open requests, average completion time, and team utilization. Use this data to set service-level expectations and identify when you need additional help.
Take control of incoming requests
Centralized intake, AI triage, and lifecycle tracking. No more scattered requests.