Request Routing Software
Request routing software that sends incoming requests to the right person or team automatically. AI analyzes content, applies your rules, and tracks everything from submission to resolution.
Route Requests Automatically
AI-powered routing with full visibility.
AI-Powered Request Routing
Incoming requests are analyzed by AI and routed to the right person or team automatically. Whether it is a support ticket, design request, or IT issue, AI reads the content and assigns it correctly.
Custom Routing Workflows
Build routing rules that match your organization. Route by type, priority, department, or keyword. Set up approval chains and escalation paths so requests always reach the right decision-maker.
Full Request Visibility
Track every request from submission to resolution on a visual board. See who is handling what, where things are stuck, and what needs attention. Nothing gets lost in the shuffle.
Requests from Chat
Team members submit requests directly from chat. AI picks up the request, creates a task, and routes it to the right team. No separate ticketing system required.
Why Teams Route with Trilo
Requests reach the right person every time.
Right Person, Every Time
AI routes requests accurately so the right expert handles every issue. No more manual triage or misdirected tickets.
Faster Response Times
Automatic routing eliminates the delay between submission and assignment. Requests reach the right team instantly.
Full Visibility
See every request on a visual board. Track progress, spot bottlenecks, and ensure nothing falls through the cracks.
Common Questions
What teams ask about request routing.
AI analyzes the request content, looks at keywords, categories, and past routing patterns to determine the best team or individual. You can also set explicit rules for specific request types that override AI suggestions.
Yes. Requests can be submitted through chat, forms, or integrations. Team members create requests in chat, and external sources can feed into your routing workflow through connected tools.
Any team member can re-route a request to a different person or team. The request history shows all routing changes so there is a clear audit trail. AI learns from corrections to improve future routing.
Yes. Define escalation paths based on time, priority, or status. If a request is not addressed within a set timeframe, it automatically escalates to a manager or backup team.
Related Features
Route requests to the right team
AI-powered request routing with full visibility. Start free today.