Self-Service Knowledge Base for Employees
A self-service knowledge base for employees with AI-powered search and organized documentation. Let your team find answers themselves instead of asking the same questions repeatedly.
Answers on Demand
AI-powered self-service for your team.
AI Answers Employee Questions
Employees ask questions in natural language and AI finds the answer from your knowledge base. "How do I submit an expense report?" gets an instant answer pulled from the right documentation page, with a link to read more.
Organized Documentation by Department
Build a structured knowledge base with nested pages for HR policies, IT guides, onboarding checklists, and team processes. Every department gets their own section that employees can browse when they prefer to explore rather than search.
Knowledge Captured from Conversations
When your team answers questions in chat, AI can capture that knowledge and suggest adding it to the knowledge base. Frequently answered questions become documented answers over time, building your self-service library organically.
Freshness Checks on Documentation
AI flags knowledge base articles that might be outdated based on recent conversations. When policies change, the knowledge base stays current instead of becoming a collection of stale documents that employees learn to distrust.
Why Teams Build a Self-Service Knowledge Base
Fewer questions, faster answers, preserved knowledge.
Fewer Repeated Questions
Employees find answers themselves instead of asking teammates the same questions over and over. Senior staff get their time back.
Faster Onboarding
New hires get up to speed by searching the knowledge base. They find answers without waiting for someone to be available to explain.
Knowledge Stays When People Leave
When someone leaves the company, their documented knowledge stays. Institutional memory is preserved in the self-service knowledge base.
Common Questions
What teams ask about self-service knowledge management.
Employees type questions in natural language, just like asking a coworker. AI searches across all knowledge base pages and returns the most relevant answer with a link to the source document. No need to browse folder structures or guess keywords.
Your team writes pages directly in the knowledge base using the rich text editor. AI also helps by capturing answers from chat conversations and suggesting they be added as knowledge base articles. Over time, the base grows organically from your team's daily work.
AI monitors team conversations and compares them to existing documentation. When a discussion suggests a policy or process has changed, AI flags the relevant knowledge base article for review. This prevents the knowledge base from becoming outdated and unreliable.
Yes. Knowledge base pages follow workspace permissions. You can create sections visible to everyone or restrict specific pages to certain teams or roles. Sensitive HR or finance documentation stays private while general company policies are accessible to all.
Related Features
Let your team find their own answers
AI-powered self-service knowledge base. Per-workspace pricing, no per-seat fees.